|
 |
Shooting Stuff Policy for Backorders & Special OrdersVersion 2023-01 |
These terms are related to all backorders, custom or special orders placed on our e-commerce shops, as well as in our retail shops. In the event that we do not have a specific product in stock, we may be willing to import / obtain any (legal) product on behalf of a customer, on these terms:
| 1.1 |
Our efforts to obtain a product will commence on confirmed receipt of your deposit payment. |
| 1.2 |
Your payment is considered a deposit only, and is by no means the full and final payment. |
| 1.3 |
You, the Customer, accept and understand that there are numerous factors influencing the final pricing of a specially imported product, including but not limited to forex and currency fluctuations, seasonal increases, physical and volumetric parcel size charges, duties and levies, handling fees and many more. |
| 1.4 |
Special and custom orders are very difficult to determine the lead time. We will make all effort to obtain the product as quickly as possible; however, we will not be able to commit to a specific delivery date at time of order. |
| 1.5 |
It is the sole responsibility of the Customer to determine that the goods or services ordered are suitable for the purpose of intended use. |
| 1.6 |
Special / custom orders are NOT refundable. |
| 1.7 |
Special / custom orders can NOT be cancelled. |
| 1.8 |
Once your specially ordered product arrives, we will create your final invoice for payment. Your product will be dispatched as soon as we receive your proof of payment. |
| 1.9 |
In the event that we may have sourced and landed the product for cheaper than originally anticipated (for whatever reason), we will make the amount that the Customer over-paid available as store credit on our e-commerce shop, or in our retail shop. |
| 1.10 |
Specially imported products may carry specific product warranties and guarantees in the country of origin that may or may not apply in South Africa. In the event of a warranty issue, we will fully assist the Customer in trying to resolve the matter; however, all costs related to it will be for the Customer's account. |
| 1.11 |
Errors and omissions excepted (E&OE). |